Effective Date:
Last Updated:
At Gilanis Online, your privacy is important to us. This Privacy Policy explains how Gilanis Distributors Ltd (“GDL,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you use the Gilanis Online website and mobile application (“Platform”).
Personal Information: When you create an account or place an order, we may collect your name, phone number and email address.
Contact and Delivery Data: Delivery address, billing address and preferred delivery instructions.
Payment Data: Payment details processed through secure third-party payment providers. GDL does not store raw card details.
Account Verification Data: Information required to create and verify your identity and create your Acumatica customer account.
Usage and Technical Data: Information about how you use our Platform, including device information, IP address, browsing patterns, cookies and location data (for delivery and service optimization).
Transactional Data: Records of your orders, payments, and delivery history.
We process your personal data on the following legal bases:
Consent: Where you opt-in to receive marketing communications.
Performance of a Contract: To register, verify and manage your account, process orders and deliver products.
Legal Obligation: To comply with regulatory, tax and audit requirements.
Legitimate Interests: To improve services, ensure security and prevent fraud.
We use your information to:
Create, verify and manage your account.
Process and deliver your orders.
Facilitate secure payments and refunds.
Communicateupdates on orders, deliveries and account status..
Send marketing and promotional content (with your consent).
Improve our services, Platform functionality and user experience.
Ensure compliance with applicable laws and regulations.
We do not sell or rent your personal data. However, we may share your information with:
Authorized service providers such as delivery partners, IT support and payment processors.
Regulatory or legal authorities where required and permitted by law.
Acumatica (for the creation and management of customer accounts).
Third-party analytics providers (e.g., Google Analytics) to help us improve services.
Your personal information is stored securely in compliance with the Data Protection Act, 2019 and any other applicable Kenyan data protection regulations.
We use technical and organizational measures, including encryption, restricted access and secure servers, to safeguard your information against unauthorized access, loss, or misuse.
While we take all reasonable precautions and strive to protect your information, no online platform can guarantee 100% security.
Transaction and order records may be retained for up to seven (7) years to meet statutory and tax requirements.
As a data subject under the Kenya Data Protection Act, 2019, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your account and associated data (subject to legal and operational requirements).
Object to processing of your data for direct marketing and Opt out of receiving marketing communications at any time.
Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us at the details provided below.
Our Platform may use cookies and similar technologies to enhance your user experience, improve functionality, and analyze traffic.
Some cookies are essential for operation, while others (e.g., analytics or marketing) require your consent.
You may choose to disable cookies through your browser, though this may limit functionality.
We will retain your personal data only for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.
Our Services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a child under 18 without parental/guardian consent, we will delete it promptly.
We may update this Privacy Policy from time to time. Updates will be posted on the Platform with the revised “Last Updated” date. Continued use of the Platform will constitute acceptance of the updated Policy.
If you have questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact:
Gilanis Distributors Ltd
Tower One Building, 8th Floor, Moi Road, Off Kenyatta Avenue, Nakuru.
Email: admin@gilanisdistributors.com
Phone: 0205135000